FAQ
ORDERS & SHIPPING
How long does delivery take to the US? All US orders ship within 1–2 business days and arrive within 5–7 business days via tracked shipping. You'll receive a tracking link by email as soon as your order is dispatched.
Do you offer free shipping? Yes — we offer free shipping on all US orders. No minimum spend required.
Can I track my order? Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package at any time through the carrier's website.
Do you ship internationally? We currently ship to the US, UK, Canada, and select European countries. Shipping times and rates for international orders vary by location and will be calculated at checkout.
RETURNS & REFUNDS
What is your return policy? We offer a 30-day hassle-free return policy. If you're not completely satisfied with your paddle for any reason, contact us at contact@boltpaddle.com within 30 days of delivery and we'll sort it out — no lengthy forms, no runaround.
What if my paddle arrives damaged? That should never happen, but if it does, email us at contact@boltpaddle.com with a photo of the damage within 48 hours of delivery. We'll send a replacement at no cost to you, fast.
Do I need to pay for return shipping? If the return is due to a defect or our error, we cover return shipping. For change-of-mind returns, the customer covers the cost of sending the item back.
THE PADDLES
What skill level are your paddles designed for? We have paddles for every level:
- Bolt Kinetic 1.0 (Pink / Blue / Green) — Beginner friendly. Forgiving sweet spot, lightweight, easy to control.
- Bolt Dynomo 1.0 and Bolt Fusion 1.0 — Mid-range. Great for players who've been playing 6–12 months and want more power.
- Bolt Cipher 1.0 — Mid to advanced. Precision control with a textured carbon face for spin.
- Bolt Carbon 1.0 and Bolt Shinobi — Premium. Built for competitive and advanced players who demand maximum performance.
What are your paddles made of? All Bolt paddles feature a carbon fiber face and an EVA foam core. Carbon fiber delivers exceptional power transfer and durability. EVA foam absorbs impact and provides consistent feel across the entire face.
How heavy are the paddles? All Bolt paddles weigh approximately 360g, which sits in the ideal range for padel — light enough for quick wrist movement, heavy enough for powerful smashes.
What shape are the paddles? The Kinetic, Dynomo, Cipher, Fusion, and Shinobi all feature a teardrop shape — the most versatile shape for padel, offering a balance of power and control with a generous sweet spot. The Carbon 1.0 has a round head for maximum control and consistency.
Do the paddles come with anything in the box? Every Bolt paddle comes with a protective carry sleeve and an overgrip. Everything you need to get straight on court.
How do I choose between the Kinetic, Dynomo and Fusion? If you're just starting out or play casually, go with the Kinetic 1.0. If you've been playing for a few months and want to step up your game, the Dynomo is the move. If you're a regular club player who wants a paddle that can handle aggressive rallies, the Fusion is your match.
ABOUT BOLT
Where is Bolt based? Bolt was built with the US padel community in mind. Our global HQ is in London, UK, with US fulfillment and customer support to serve our American players without delays or customs headaches.
Are Bolt paddles approved for tournament play? Our paddles are designed to meet standard padel specifications. If you're competing in a specific sanctioned tournament, we recommend checking with your tournament organiser for approved equipment lists.
Can I become a Bolt ambassador or collaborate with you? We'd love that. Visit our Collaborate page or email us at contact@boltpaddle.com with your social handle and a bit about yourself. We're actively building our first wave of US-based ambassadors.
How do I contact you? Email: contact@boltpaddle.com Phone: +44 7852 889106 We aim to respond to all messages within 24 hours.